LinkedIn Learning - IT Help Desk for Beginners

Files Included :

01 - Get started in your IT help desk career.mp4 (1.63 MB)
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01 - What is an IT help desk.mp4 (4.12 MB)
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02 - User support services.mp4 (3.76 MB)
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03 - Helpdesk hierarchy.mp4 (3.82 MB)
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01 - Triage an incident.mp4 (8.58 MB)
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02 - Incident tracking.mp4 (8.94 MB)
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03 - Escalating a ticket.mp4 (4.93 MB)
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04 - Help desk best practices.mp4 (3.84 MB)
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01 - The troubleshooting methodology.mp4 (4.54 MB)
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02 - Communication skills.mp4 (4.59 MB)
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03 - What is critical thinking and how can it help.mp4 (8.53 MB)
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04 - Technical skills for user support.mp4 (10.44 MB)
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01 - Most common issues.mp4 (13.88 MB)
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02 - Hardware problems.mp4 (17.13 MB)
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03 - Software problems.mp4 (16.35 MB)
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04 - Networking basics.mp4 (11.41 MB)
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05 - Security vulnerabilities.mp4 (15.39 MB)
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06 - When to suspect malware.mp4 (11.26 MB)
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07 - When to replace equipment.mp4 (6.48 MB)
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08 - Software installation.mp4 (4.24 MB)
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01 - How to speak to non-technical users.mp4 (3.55 MB)
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02 - How to create successful user training.mp4 (6.55 MB)
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01 - Ticketing systems inventory demonstration.mp4 (7.04 MB)
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02 - Malware best practices.mp4 (11.66 MB)
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03 - Remote control tools.mp4 (8.26 MB)
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04 - Active Directory tools for user management.mp4 (14.05 MB)
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