Linkedin - Writing Customer Service Emails

Files Included :

01 - Customer service email is not dead.mp4 (2.93 MB)
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01 - Read emails analytically.mp4 (8.26 MB)
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02 - Anticipate follow-up questions.mp4 (7.59 MB)
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03 - Answer all of the customer's questions.mp4 (7.57 MB)
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04 - Answer difficult questions confidently.mp4 (8.2 MB)
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05 - Challenge Answer a difficult question.mp4 (2.86 MB)
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06 - Solution Answer a difficult question.mp4 (2.12 MB)
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01 - Explain your process to the customer.mp4 (7.6 MB)
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02 - Paraphrase the customer's situation.mp4 (6.42 MB)
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03 - Acknowledge the customer's feelings.mp4 (11.46 MB)
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04 - Challenge Demonstrate you've read the customer's email.mp4 (2.92 MB)
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05 - Solution Demonstrate you've read the customer's email.mp4 (2.91 MB)
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01 - Use personal pronouns.mp4 (10.69 MB)
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02 - Make your writing more like speaking.mp4 (10.57 MB)
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01 - When and how to apologize.mp4 (7.33 MB)
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02 - What to write after you apologize.mp4 (5.02 MB)
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03 - Avoid insincere wording.mp4 (9.33 MB)
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04 - When to empathize.mp4 (10.1 MB)
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05 - Challenge Write an apology email.mp4 (3.49 MB)
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06 - Solution Write an apology email.mp4 (2.64 MB)
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01 - Use the template as a starting point.mp4 (8.34 MB)
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02 - Make templates customizable.mp4 (7.97 MB)
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03 - Build rapport.mp4 (7.48 MB)
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04 - Challenge Use a template to write a customized reply.mp4 (2.53 MB)
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05 - Solution Use a template to write a customized reply.mp4 (4.18 MB)
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01 - Continue to sharpen customer service email skills.mp4 (3.92 MB)
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