ServiceNow ITSM Masterclass

Files Included :

1 - Introduction.mp4 (5.08 MB)
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2 - Overview of ServiceNow ITSM and the ServiceNow platform.mp4 (41.76 MB)
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3 - Spin up your own free Developer Instance.mp4 (25.01 MB)
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4 - ITSM role requirement Cheat sheet.mp4 (30.87 MB)
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5 - Navigating the ServiceNow interface.mp4 (102 MB)
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51 - ChatGPT integration with ServiceNow Incident Management introduction.mp4 (7 MB)
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52 - Use Case 1 Integrate ServiceNow Virtual Agent with ChatGPT.mp4 (37.13 MB)
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53 - Use Case 2 Let ChatGPT choose Incident Categorization.mp4 (24.76 MB)
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10 - Actions on the Incident form.mp4 (10.31 MB)
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11 - Major Incident Management.mp4 (53.4 MB)
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12 - Configuring Incident Management.mp4 (168.34 MB)
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13 - Incident Management Reports and Dashboards.mp4 (75.73 MB)
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14 - Service Level Management.mp4 (170.99 MB)
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6 - Introduction to Incident Management.mp4 (10.29 MB)
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7 - Understanding the Incident Management process steps.mp4 (22.51 MB)
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8 - Logging an Incident.mp4 (34.13 MB)
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9 - Handling and Incident on the backend.mp4 (25.4 MB)
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15 - Introduction to Problem Management in ServiceNow.mp4 (24.1 MB)
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16 - Create and confirm a Problem.mp4 (31.73 MB)
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17 - Root cause analysis and Problem resolution.mp4 (115.34 MB)
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18 - Configuring ServiceNow Problem Management.mp4 (75.97 MB)
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19 - Problem Management KPIs and reports.mp4 (38.76 MB)
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20 - Introduction to Change Management.mp4 (17.66 MB)
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21 - Change Request State Progression.mp4 (54.13 MB)
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22 - Creating a Change Request.mp4 (54.1 MB)
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23 - Assess Change Request and submit for approval.mp4 (59.35 MB)
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24 - Working with the CAB process.mp4 (132.63 MB)
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25 - Working with Change Schedules.mp4 (47.29 MB)
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26 - Change Request Templates and Assignment Rules.mp4 (16.61 MB)
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27 - Managing Standard Changes.mp4 (89.68 MB)
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28 - Change Management KPIs and Reports.mp4 (41.63 MB)
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29 - Introduction to Release Management.mp4 (15.8 MB)
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30 - Starting with Release Management.mp4 (20.61 MB)
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31 - Working with Release Management.mp4 (58.4 MB)
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32 - Introduction to ServiceNow Knowledge Management.mp4 (9.11 MB)
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33 - Searching the Knowledge Base.mp4 (15.89 MB)
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34 - Setup Knowledge Management Part 1.mp4 (99.06 MB)
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35 - Setup Knowledge Management Part 2.mp4 (74.41 MB)
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36 - Create and Approve a Knowledge Base Article.mp4 (25.36 MB)
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37 - Create Knowledge Articles using the MS Word plugin.mp4 (13.91 MB)
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38 - More Knowledge Management capabilities you need to be aware of.mp4 (22.86 MB)
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39 - Introduction to Service Catalog and Request Management.mp4 (13.92 MB)
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40 - Walkthrough of the Service Catalog.mp4 (17.87 MB)
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41 - Setup a Service Catalog.mp4 (16.19 MB)
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42 - Creating Service Catalog Items and Record Producers.mp4 (78.9 MB)
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43 - Configuring Execution Plans and Order Guides.mp4 (69.9 MB)
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44 - Managing Service Requests using Agent Workspace.mp4 (23.04 MB)
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45 - Introduction to ServiceNows CMDB.mp4 (12.53 MB)
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46 - Populating the CMDB.mp4 (45.06 MB)
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47 - Understanding CI Relationships in the CMDB.mp4 (44.06 MB)
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48 - Working with CMDB Baselines.mp4 (32.57 MB)
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49 - Understanding the CMDB Health Dashboard.mp4 (22.59 MB)
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50 - Working with the CMDB Data Manager.mp4 (8.18 MB)
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