Technical Support Fundamentals

Files Included :

01 program-introduction.mp4 (43.27 MB)
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02 what-is-it.mp4 (33.31 MB)
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03 what-does-an-it-support-specialist-do.mp4 (17.14 MB)
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04 course-introduction.mp4 (14.17 MB)
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01 from-abacus-to-analytical-engine.mp4 (44.29 MB)
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02 the-path-to-modern-computers.mp4 (63.64 MB)
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03 kevin-career.mp4 (9.67 MB)
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01 computer-language.mp4 (14.73 MB)
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02 character-encoding.mp4 (16.83 MB)
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03 binary.mp4 (14.91 MB)
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05 how-to-count-in-binary.mp4 (15.94 MB)
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01 abstraction.mp4 (12.13 MB)
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02 computer-architecture-overview.mp4 (20.49 MB)
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03 kevin-advice.mp4 (10.3 MB)
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01 module-introduction.mp4 (23.43 MB)
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02 introduction-to-computer-hardware.mp4 (46.62 MB)
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03 programs-and-hardware.mp4 (72.15 MB)
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05 joe-diversity.mp4 (8.25 MB)
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01 cpu.mp4 (41.9 MB)
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03 ram.mp4 (24.74 MB)
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04 motherboards.mp4 (37.62 MB)
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05 storage.mp4 (35.05 MB)
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07 power-supplies.mp4 (30.34 MB)
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08 mobile-devices.mp4 (22.4 MB)
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09 batteries-and-charging-systems.mp4 (26.6 MB)
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11 peripherals.mp4 (26.69 MB)
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01 bios.mp4 (37.33 MB)
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02 bens-advice.mp4 (8.26 MB)
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03 putting-it-all-together.mp4 (226.26 MB)
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04 mobile-device-repair.mp4 (13.18 MB)
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01 one-program-many-futures.mp4 (6.82 MB)
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01 module-introduction.mp4 (19.1 MB)
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02 remote-connection-and-ssh.mp4 (31.63 MB)
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03 remote-connections-on-windows.mp4 (20.22 MB)
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05 components-of-an-operating-system.mp4 (35.5 MB)
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07 files-and-file-systems.mp4 (23.17 MB)
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09 process-management.mp4 (14.15 MB)
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10 memory-management.mp4 (11.71 MB)
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11 i-o-management.mp4 (10.66 MB)
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12 interacting-with-the-os-user-space.mp4 (19.74 MB)
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13 logs.mp4 (13.52 MB)
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14 the-boot-process.mp4 (10.81 MB)
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15 mobile-operating-systems.mp4 (11.55 MB)
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16 cindy-drive-career-path.mp4 (12.8 MB)
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01 choosing-an-operating-system.mp4 (21.98 MB)
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03 virtual-machines.mp4 (13.12 MB)
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04 installing-windows.mp4 (33.83 MB)
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05 installing-linux.mp4 (30.06 MB)
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07 what-is-chrome-os.mp4 (26.88 MB)
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08 installing-mac-os-x.mp4 (18.09 MB)
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09 tri-ngo-obstacles-how-to-be-successful-in-it.mp4 (18.39 MB)
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11 introduction-to-qwiklabs.mp4 (13.87 MB)
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01 module-introduction.mp4 (26.3 MB)
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02 basics-of-networking.mp4 (46.21 MB)
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03 networking-hardware.mp4 (25.78 MB)
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04 language-of-the-internet.mp4 (13.62 MB)
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05 the-web.mp4 (24.27 MB)
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06 victor-first-job.mp4 (10.68 MB)
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01 history-of-the-internet.mp4 (38.22 MB)
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02 limitations-of-the-internet.mp4 (34.43 MB)
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03 changing-careers.mp4 (8.07 MB)
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01 impact.mp4 (32.71 MB)
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02 internet-of-things.mp4 (13.52 MB)
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04 gian-what-he-does-in-android-security.mp4 (10.34 MB)
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05 privacy-and-security.mp4 (33.84 MB)
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06 heather-adkins-keeping-hackers-out.mp4 (15.72 MB)
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07 learner-story-melinda.mp4 (4.5 MB)
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01 module-introduction.mp4 (22.94 MB)
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02 what-is-software.mp4 (22.66 MB)
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03 types-of-software.mp4 (29.16 MB)
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05 revisiting-abstraction.mp4 (9.24 MB)
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06 recipe-for-computing.mp4 (26.52 MB)
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07 phelan-navy.mp4 (11.37 MB)
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01 managing-software.mp4 (26.63 MB)
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02 installing-updating-and-removing-software-on-windows.mp4 (12.78 MB)
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03 installing-updating-and-removing-software-on-linux.mp4 (7.92 MB)
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04 software-automation.mp4 (12.44 MB)
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01 module-introduction.mp4 (16.04 MB)
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02 ask-questions.mp4 (30.96 MB)
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03 isolating-the-problem.mp4 (23.81 MB)
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04 follow-the-cookie-crumbs.mp4 (24.54 MB)
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05 start-with-the-quickest-step-first.mp4 (17.1 MB)
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06 troubleshooting-pitfalls-to-avoid.mp4 (13.32 MB)
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08 amir-attributes.mp4 (10.96 MB)
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01 intro-to-soft-skills.mp4 (70.2 MB)
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02 anatomy-of-an-interaction.mp4 (51.93 MB)
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03 how-to-deal-with-difficult-situations.mp4 (80.27 MB)
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01 ticketing-systems-and-documenting-your-work.mp4 (17.38 MB)
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02 process-documentation.mp4 (11.02 MB)
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03 documenting-in-ticketing-systems.mp4 (7.78 MB)
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01 your-opportunity-for-success.mp4 (12.46 MB)
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02 standing-out-from-the-crowd.mp4 (23.23 MB)
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04 getting-ready-for-the-interview.mp4 (18.88 MB)
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06 what-to-expect-during-the-technical-interview.mp4 (17 MB)
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07 showing-your-best-self-during-the-interview.mp4 (11.81 MB)
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08 interview-role-play-customer-service.mp4 (26.27 MB)
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01 course-wrap-up.mp4 (18.03 MB)
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02 sabrina-no-degree.mp4 (10.74 MB)
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03 congratulations.mp4 (1.66 MB)
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