What you'll learnUnderstand how ServiceNow works
Understand how to administer a ServiceNow instance
Understand the differences between customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
RequirementsIMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.
Basic IT principles
An understanding of ITIL principles can help but is not required
DescriptionIMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.About The CourseThis course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform. This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.
OverviewSection 1: Course Introduction
Lecture 1 Introduction
Lecture 2 A Note On The Instance
Lecture 3 Obtaining a Personal Developer Instance
Lecture 4 ServiceNow Resources & FAQs
Section 2: ServiceNow Introduction
Lecture 5 Overview
Lecture 6 Navigating The System
Lecture 7 Demo
Section 3: Lists & Forms
Lecture 8 Records
Lecture 9 Filters & Search
Lecture 10 Context Menus
Lecture 11 Modifying Lists
Lecture 12 Modifying Forms
Section 4: Customizations
Lecture 13 Overview
Lecture 14 Customizations Part 1
Lecture 15 Customizations Part 2
Lecture 16 Update Sets & Plugins
Section 5: Tables & Fields
Lecture 17 Tables
Lecture 18 Fields
Lecture 19 Table Relationships & Schemas
Lecture 20 Creating & Deleting Tables
Lecture 21 Creating An Application
Section 6: User Administration
Lecture 22 Users & Groups
Lecture 23 Roles & Access Controls
Lecture 24 LDAP & SSO
Section 7: Core Applications
Lecture 25 Incident & SLAs
Lecture 26 Problem & Change
Lecture 27 CMDB
Lecture 28 Service Catalog
Lecture 29 Knowledge
Section 8: General Administration
Lecture 30 System Administration Part 1
Lecture 31 System Administration Part 2
Lecture 32 Events & Notifications
Lecture 33 Workflows
Lecture 34 Import Sets
Lecture 35 Reporting
Section 9: Course Review: Building A Custom App
Lecture 36 Overview
Lecture 37 Tables & Fields
Lecture 38 Loading Data
Lecture 39 Administration
Lecture 40 Customization
Lecture 41 Reporting & Demo
Lecture 42 Final Words & Notes On Exam
Section 10: Additional Material
Lecture 43 System Administrator Practice Exam
Lecture 44 Workbook
Anyone interested in becoming a ServiceNow administrator or developer,Those who are new to the platform,Those who are looking to pass the ServiceNow certified System Administrator exam
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