CustomerCentric Communication

Files Included :

1 - Introduction.mp4 (36.36 MB)
MP4
2 - What customers really want.mp4 (110.53 MB)
MP4
4 - Use of voice.mp4 (124.65 MB)
MP4
5 - The structure of a phone call.mp4 (78.38 MB)
MP4
6 - Listening and asking questions.mp4 (86.89 MB)
MP4
7 - Bringing a positive message.mp4 (154.28 MB)
MP4
12 - A complaint is an opportunity.mp4 (146.59 MB)
MP4
13 - Dealing with complaints step by step.mp4 (174.18 MB)
MP4
15 - Bringing a difficult message.mp4 (33.92 MB)
MP4
16 - Dealing with emotions.mp4 (155.26 MB)
MP4
17 - Standing your ground.mp4 (45.46 MB)
MP4
18 - Assertive Communication.mp4 (122.62 MB)
MP4
19 - Conclusion.mp4 (17.16 MB)
MP4