Salesforce Administration Service and Support Applications

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Files Included :

1 Course Overview.mp4 (4.06 MB)
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1 Introduction to Service Cloud.mp4 (12.18 MB)
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2 Understanding Whats Inside Service Cloud.mp4 (10.69 MB)
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3 Designing Service Cloud Solutions.mp4 (8.42 MB)
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1 Designing Service Processes in Service Cloud.mp4 (9.89 MB)
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2 Demo - Setting up Support Processes and Case Record Types.mp4 (15.59 MB)
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3 Configuring Paths for Cases.mp4 (713.36 KB)
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4 Demo - Configuring Paths for Cases.mp4 (10.8 MB)
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1 Understanding Assignment and Escalation Rules.mp4 (9.48 MB)
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2 Demo - Setting Assignment Rules in Service Cloud.mp4 (22.35 MB)
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3 Demo - Setting Escalation Rules in Service Cloud.mp4 (22.44 MB)
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4 Understanding Omni-Channel in Service Cloud.mp4 (27.3 MB)
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5 Demo - Setting up Omni-Channel in Service Cloud.mp4 (19.66 MB)
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1 Understanding Web-to-Case in Service Cloud.mp4 (4.22 MB)
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2 Demo - Setting up Web-to-Case in Service Cloud.mp4 (10.62 MB)
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3 Understanding Email-to-Case in Service Cloud.mp4 (3.14 MB)
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4 Demo - Setting up Email-to-Case in Service Cloud.mp4 (17.68 MB)
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5 Integrating Telephony in Salesforce Service Cloud.mp4 (12.48 MB)
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6 Understanding Chat in Service Cloud.mp4 (7.14 MB)
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7 Demo - Setting up Chat in Service Cloud.mp4 (10.66 MB)
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1 Understanding Milestones and Entitlements in Service Cloud.mp4 (7.78 MB)
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2 Understanding Entitlement Models.mp4 (10.18 MB)
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3 Demo - Setting up the Service Contract & Line Items Entitlement Model.mp4 (55.21 MB)
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4 Understanding Entitlement Process Automation.mp4 (5.62 MB)
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5 Demo - Setting up Entitlement Processes in Service Cloud.mp4 (24.98 MB)
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6 Conclusion.mp4 (1.56 MB)
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