Creating Measures and Metrics in ITSM Udemy

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Files Included :

001 Welcome to the course.mp4 (81.02 MB)
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003 What you should know.mp4 (19.17 MB)
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001 Start with Why.mp4 (64.13 MB)
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002 Vision and Mission.mp4 (101.65 MB)
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003 Cascading Goals.mp4 (24.39 MB)
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001 Measurements and Metrics.mp4 (55.91 MB)
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002 What should I measure.mp4 (24.85 MB)
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003 Why do we measure.mp4 (11.26 MB)
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004 Five types of measures.mp4 (43.01 MB)
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005 What is measured gets done..mp4 (14 MB)
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006 Success factors and KPIs.mp4 (41.47 MB)
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007 Utility, Warranty, and Experience.mp4 (68.75 MB)
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001 Measurement Models.mp4 (4.76 MB)
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002 Planning and Evaluation Model.mp4 (18.67 MB)
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003 Balanced Scorecard.mp4 (64.87 MB)
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004 Organizational Improvement Cascade.mp4 (11.63 MB)
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005 Measuring outcomes.mp4 (74.58 MB)
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001 Assessments.mp4 (17.01 MB)
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002 Gap Analysis.mp4 (13.72 MB)
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003 SWOT Analysis.mp4 (40.65 MB)
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004 CustomerUser Satisfaction.mp4 (12.35 MB)
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005 Benchmarking.mp4 (71.42 MB)
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006 Maturity Assessments.mp4 (30.71 MB)
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007 Reporting.mp4 (11.26 MB)
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001 Conclusion (What to Do Next.).mp4 (28.06 MB)
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002 BONUS Where to go from here.mp4 (60.32 MB)
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