Service Design For Everyone

Published 8/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 335.53 MB | Duration: 0h 37m

What is service design and what do you need to know about it?

What you'll learn
The basic idea and benefits of service design
Why do you need service design
Why service design is essential for all types of companies and professionals
How to develop high-impact customer experiences
What is unique about the service design approach compared to more traditional one

Requirements
You will learn everything you need to know
No previous service design experience needed

Description
This is the course that everyone needs to participate!Regardless of your educational background, job role or title, company or its industry or size - this course suits for you. The course gives you the knowledge you need to know about service design and the possibilities it offers without going too deep into the service design methods and tools yet.The course is so compact that it only takes about 35 minutesThe course and its visually presented videos saves your time and gives you a lot of new perspectives. After the course you will have the basic idea of service design and gained a great foundation for further studies and courses with service design.Topics and perspectives of the videos in the course:What do we mean by service design?What is unique about the service design approach?What needs to be considered when developing services?How to do service design in practice?When is service design useful?Why should you use service design?Why do we need service design?Ready to start and open your mind to possibilities of service design?Did you know that Finland is one of the frontrunner countries in service design? This course is made by two Finnish service design experts and now you have the opportunity to learn from them. This is the course they would have needed in the beginning of their careers.

Overview
Section 1: Welcome

Lecture 1 Welcome to the course!

Section 2: Course content

Lecture 2 What do we mean by service design?

Lecture 3 What is unique about the service design approach?

Lecture 4 What needs to be considered when developing services?

Lecture 5 How to do service design in practice?

Lecture 6 When is service design useful?

Lecture 7 Why should you use service design?

Section 3: Extra

Lecture 8 Ready to try one service design method?

Lecture 9 Why do we need service design?

Anyone interested in service design or design thinking,Anyone interested in customer experience,Anyone who want develop and make their work more efficiently,Companies and professionals adapting service design thinking,Companies seeking growth opportunities,Novices and beginners in service design or design thinking,Anyone who are considering studies in service design

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