Delivering Bad News to a Customer

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Files Included :

01 - Delivering bad news without fear.mp4 (2.91 MB)
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01 - Prepare yourself emotionally to give customers bad news.mp4 (9.6 MB)
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02 - The solution The four keys.mp4 (7.81 MB)
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01 - Be clear when giving bad news.mp4 (9.58 MB)
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02 - Acknowledge concern when giving bad news.mp4 (5.18 MB)
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03 - Make customers feel smart and good when giving bad news.mp4 (7.53 MB)
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04 - Offer options to guide customers forward and preempt escalations.mp4 (5.95 MB)
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01 - How to explain policy issues to customers.mp4 (7.55 MB)
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02 - What to say when you can't give the customer what they want.mp4 (8.74 MB)
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03 - How to say no to a customer and get the customer to accept your word as final.mp4 (7.31 MB)
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04 - How to explain a delay to a customer.mp4 (9.79 MB)
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01 - Delivering bad news in writing Email or chat.mp4 (7.93 MB)
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02 - Delivering bad news over the phone.mp4 (7.08 MB)
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03 - Delivering bad news face-to-face.mp4 (9.06 MB)
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01 - The good news about bad news.mp4 (3.8 MB)
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