Introduction to Customer Feedback Management

Files Included :

1 - Introduction.mp4 (50.36 MB)
MP4
2 - Why becoming customer centric is important.mp4 (30.73 MB)
MP4
3 - Customer feedback is an important component of customer centricity.mp4 (14.88 MB)
MP4
4 - Customer Feedback Management definition actors.mp4 (29.59 MB)
MP4
5 - What impact when customer feedack is well vs not well managed.mp4 (29.09 MB)
MP4
10 - Select your channels.mp4 (31.12 MB)
MP4
11 - Choose the right Software Provider.mp4 (70.44 MB)
MP4
12 - Craft wellstructured questions.mp4 (49.94 MB)
MP4
6 - Define your Business Objectives.mp4 (34.53 MB)
MP4
7 - Define CFM objectives.mp4 (34.55 MB)
MP4
8 - Define your methodology.mp4 (60.02 MB)
MP4
9 - Define your metrics.mp4 (60.58 MB)
MP4
13 - Choose your Feedback Collection Mechanism.mp4 (71.59 MB)
MP4
14 - Data Analysis principles.mp4 (35.72 MB)
MP4
15 - NPS Analysis Illustration.mp4 (23.94 MB)
MP4
16 - Refine your Reporting and Storytelling.mp4 (77.11 MB)
MP4
17 - Action prioritization.mp4 (46.27 MB)
MP4
18 - Planning Actions.mp4 (100.33 MB)
MP4
19 - Develop a Customer Feedback Management Culture.mp4 (21.99 MB)
MP4
20 - Applications of Customer Feedback Management in Business.mp4 (78.45 MB)
MP4
21 - Ensuring privacy and data protection in feedback collection and analysis.mp4 (34.66 MB)
MP4
22 - What you have learned.mp4 (9.71 MB)
MP4