Certified Customer Relationship Management Expert CCRME

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Files Included :

1 - Course overview Scope structure and expectations.mp4 (85.59 MB)
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2 - Understanding CRM Basics and significance.mp4 (89.86 MB)
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3 - Learning outcomes What you will gain from this course.mp4 (79.09 MB)
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4 - Evolution of CRM From transactional to relational.mp4 (78.17 MB)
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5 - The CRM philosophy Principles and values.mp4 (82.13 MB)
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6 - The CRM ecosystem Key components and dynamics.mp4 (83.39 MB)
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7 - The power of customercentricity Concepts and benefits.mp4 (80.42 MB)
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8 - Crafting customercentric strategies Tools and techniques.mp4 (75.77 MB)
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9 - Instilling a customercentric culture Steps and best practices.mp4 (81.34 MB)
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10 - The role of data in CRM From insights to actions.mp4 (72.22 MB)
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11 - Segmenting and targeting customers Data at work.mp4 (75.79 MB)
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12 - Personalizing customer experiences The datadriven approach.mp4 (69.42 MB)
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13 - Aligning CRM with sales and marketing The synergy.mp4 (66.21 MB)
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14 - Sales force automation Boosting efficiency and effectiveness.mp4 (63.68 MB)
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15 - CRM and marketing automation Driving integrated campaigns.mp4 (67.61 MB)
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16 - The importance of customer satisfaction and loyalty.mp4 (60.52 MB)
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17 - Designing and implementing effective loyalty programs.mp4 (64.74 MB)
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18 - Measuring customer satisfaction Metrics and tools.mp4 (63.28 MB)
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19 - CRM in customer service Enhancing interactions and experiences.mp4 (62.4 MB)
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20 - Resolving customer issues Strategies and techniques.mp4 (61.55 MB)
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21 - Building a proactive customer service The CRM approach.mp4 (61.11 MB)
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22 - Understanding CRM technologies and its importance.mp4 (59.99 MB)
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23 - Choosing the right CRM software Factors and considerations.mp4 (76.39 MB)
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24 - Automation in CRM Enhancing efficiency and customer experience.mp4 (112.97 MB)
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25 - From planning to execution The CRM implementation process.mp4 (128.59 MB)
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26 - Measuring CRM success Key metrics and KPIs.mp4 (132.55 MB)
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27 - CRM future trends Staying ahead in the game.mp4 (139.82 MB)
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