eGain Knowledge Academy Knowledge Insights Best Practice

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Files Included :

47 - The best use cases for generative AI in customer service.mp4 (165.29 MB)
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48 - Current use cases for generative AI.mp4 (137.55 MB)
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49 - Generative AI for new projects.mp4 (133.67 MB)
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50 - Generative AI for developing projects.mp4 (106.09 MB)
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51 - Generative AI for established projects.mp4 (127.8 MB)
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52 - Summary challenges.mp4 (85.66 MB)
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53 - Key takeaways predictions.mp4 (84.35 MB)
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3 - Introduction to knowledge opportunities.mp4 (61.64 MB)
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4 - Finding the best opportunities integration.mp4 (27.24 MB)
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5 - Different types of knowledge.mp4 (19.91 MB)
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6 - Adoption.mp4 (24.58 MB)
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10 - Concept and vision.mp4 (40.13 MB)
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11 - Technical fit and staff.mp4 (37.41 MB)
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12 - Experts approval and usage.mp4 (29.59 MB)
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13 - Maintenance managing risk.mp4 (18.31 MB)
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9 - Qualification through the lifecycle.mp4 (18.95 MB)
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16 - Why is design important in knowledge management.mp4 (38.38 MB)
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17 - Evolution and adoption.mp4 (39.82 MB)
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18 - Things to think about when designing UXUI.mp4 (31 MB)
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19 - Best practices.mp4 (23.58 MB)
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22 - Key stakeholder groups.mp4 (15.01 MB)
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23 - The project team.mp4 (12.94 MB)
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26 - Understanding the user.mp4 (37.11 MB)
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27 - Engaging with the users.mp4 (36.06 MB)
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28 - Managing change.mp4 (32.66 MB)
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31 - Who is the business.mp4 (47.14 MB)
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32 - Sponsorship.mp4 (50.09 MB)
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33 - Support pitfalls.mp4 (46.72 MB)
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36 - Your relationship with the project team.mp4 (32.2 MB)
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37 - Skillsets and methadology.mp4 (21.13 MB)
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38 - Success criteria.mp4 (20.98 MB)
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41 - Introduction to knowledge adoption.mp4 (20.96 MB)
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42 - Strategy.mp4 (62.92 MB)
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43 - Planning.mp4 (43.31 MB)
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44 - Communication.mp4 (34.37 MB)
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