Complete Cisco Customer Success Manager 820605 Course

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Files Included :

1 - Introduction.mp4 (56.49 MB)
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2 - Impact of Market Transition.mp4 (51.52 MB)
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3 - Transition to Subscription Models.mp4 (35.73 MB)
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4 - Customer Lifecycle Journey.mp4 (35.66 MB)
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5 - What Customer Success Is and Isnt.mp4 (31.63 MB)
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6 - Value of Customer Success.mp4 (39.25 MB)
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7 - Impact to Business Practice.mp4 (52.7 MB)
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8 - Metrics Customer Success Measurements of Success.mp4 (38.26 MB)
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10 - Relationship between Business Outcomes and Technology.mp4 (57.66 MB)
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11 - Health Index.mp4 (51.22 MB)
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12 - Case Study.mp4 (18.66 MB)
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13 - Role Play.mp4 (283.63 MB)
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14 - Case Study Exercise 1.mp4 (48.55 MB)
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15 - Success Plan.mp4 (69.78 MB)
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16 - Key Performance Indicators.mp4 (65 MB)
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17 - RACI.mp4 (48.24 MB)
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18 - Addressing Barriers.mp4 (24.46 MB)
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19 - Addressing Barriers Part Two.mp4 (59.67 MB)
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9 - Preparing to Engage.mp4 (48.69 MB)
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20 - Customer Communication.mp4 (85.69 MB)
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21 - Deployment Planning.mp4 (36.9 MB)
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22 - Quarterly Success Reviews.mp4 (54.63 MB)
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23 - Expand and Renewals.mp4 (37.95 MB)
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24 - Course Review.mp4 (56.8 MB)
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