The Complete Customer Success Manager CSM Course

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Files Included :

1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 (106.17 MB)
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2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4 (59.04 MB)
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3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4 (85.31 MB)
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4 - What Is Your Organizations Customer Success Strategy.mp4 (22.47 MB)
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5 - What Is Your Role in Helping to Fulfill Your Organizations Customer Strategy.mp4 (37.9 MB)
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6 - What Assets and Resources Are Available to Help You.mp4 (46.03 MB)
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7 - How Will You Plan and Manage Your Time.mp4 (30.56 MB)
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10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4 (56 MB)
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8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4 (107.64 MB)
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9 - UNDERSTANDING THE CRITICAL PATH.mp4 (68.1 MB)
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11 - What Is Phase 1 Preparation All About.mp4 (75.42 MB)
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12 - Accessing Information.mp4 (42.1 MB)
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13 - Internal Handover.mp4 (27.68 MB)
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14 - Customer Information.mp4 (57.66 MB)
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15 - Initiative Information and Customer Outcome Requirements.mp4 (27.94 MB)
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16 - CSM Outcome Requirements.mp4 (55.41 MB)
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17 - Third Parties and Project Status.mp4 (171.06 MB)
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18 - Tools for PCSMF Phase 1 Preparation.mp4 (34.53 MB)
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19 - What Is Commitment All About.mp4 (29.66 MB)
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20 - Communicating with the Customer.mp4 (164.87 MB)
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21 - Developing a Stakeholder Management Strategy.mp4 (90.83 MB)
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22 - What Is PCSMF Phase 3 Onboarding All About.mp4 (13.71 MB)
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23 - Generic and Customized Onboarding Models.mp4 (49.64 MB)
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24 - Information for Onboarding.mp4 (148.14 MB)
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25 - Tools for PCSMF Phase 3 Onboarding.mp4 (24.04 MB)
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26 - WHAT IS ADOPTION ALL ABOUT.mp4 (135.57 MB)
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27 - UNDERSTANDING IMPACTED USERS.mp4 (72.98 MB)
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28 - RESEARCH TECHNIQUES.mp4 (46.98 MB)
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29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4 (33.72 MB)
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30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4 (32.34 MB)
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31 - STEP 3 CREATE IMPACTED GROUPS.mp4 (99.7 MB)
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32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4 (78.45 MB)
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33 - STEP 6 CAPTURE ADOPTION BARRIERS AND RISKS.mp4 (51.86 MB)
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