Mastering Customer Service

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Files Included :

1 - Why this course might be useful to you.mp4 (7.54 MB)
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2 - Introduction.mp4 (11.97 MB)
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11 - Chapter 9 Mastery in Aligning Customer Service with Brand Values.mp4 (18.61 MB)
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12 - Chapter 10 Embracing Your Role as a Superstar Customer Service Hero.mp4 (29.99 MB)
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13 - Conclusion The Pivotal Role of Customer Care.mp4 (20.69 MB)
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3 - Chapter 1 Crafting the Excellent Customer Experience.mp4 (2.72 MB)
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4 - Chapter 2 Your Stories a Journey Through Emotional Intelligence.mp4 (26.55 MB)
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5 - Chapter 3 Your Tools company policies as your guiding star in customer service.mp4 (24.25 MB)
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6 - Chapter 4 Engaging Through Action.mp4 (46.08 MB)
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7 - Chapter 5 Handling Difficult Customers.mp4 (20.75 MB)
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8 - Chapter 6 Creating a Positive Customer Experience.mp4 (23.39 MB)
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9 - Chapter 7 Understanding Measures of Customer Care Success.mp4 (19.23 MB)
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10 - Chapter 8 Scenarios.mp4 (25.31 MB)
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