Cisco Customer Success Manager (DTCSM) 820-605 CSM Training

Files Included :

1 Introduction.mp4 (44.56 MB)
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1 Impact of Market Transition.mp4 (51.3 MB)
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2 Transition to Subscription Models.mp4 (35.54 MB)
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3 Customer Lifecycle Journey.mp4 (35.47 MB)
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1 Defining Customer Success.mp4 (31.52 MB)
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2 Value of Customer Success.mp4 (39.12 MB)
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3 Impact to Business Practice.mp4 (52.51 MB)
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4 Measurements of Success.mp4 (38.03 MB)
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1 Preparing to Engage.mp4 (48.38 MB)
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2 Relationship between Business Outcomes and Technology.mp4 (57.39 MB)
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3 Health Index.mp4 (50.96 MB)
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4 Success Plan.mp4 (69.57 MB)
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5 Key Performance Indicators.mp4 (64.7 MB)
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6 RACI.mp4 (48.03 MB)
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1 Addressing Barriers.mp4 (24.3 MB)
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2 Addressing Barriers - Part Two.mp4 (59.33 MB)
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3 Case Study.mp4 (18.49 MB)
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4 Case Study Excercise.mp4 (48.27 MB)
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5 Role Play.mp4 (284.02 MB)
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1 Customer Communication.mp4 (85.26 MB)
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2 Deployment Planning.mp4 (36.65 MB)
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3 Quarterly Success Reviews.mp4 (54.46 MB)
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4 Expand and Renewals.mp4 (37.75 MB)
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5 Course Review.mp4 (56.53 MB)
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