Certification in Customer Relationship Management (CRM)

Files Included :

1 Introduction to CRM.mp4 (36.06 MB)
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2 Scope of CRM.mp4 (30.77 MB)
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3 Evaluation of CRM.mp4 (17.72 MB)
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4 TPA.mp4 (49.68 MB)
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5 Customer value.mp4 (21.72 MB)
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1 CRM components.mp4 (75.98 MB)
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2 Analytical, Collaborative CRM.mp4 (44.26 MB)
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3 CRM technology components.mp4 (42.99 MB)
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4 Customer value.mp4 (63.15 MB)
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5 CSV.mp4 (82.63 MB)
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1 Customer Profitability.mp4 (74.53 MB)
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2 Consumer complaints.mp4 (60.59 MB)
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3 Customer retention,acquisition,expectation.mp4 (245.67 MB)
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4 Customer retention,acquisition,expectation 2.mp4 (9.72 MB)
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5 Negative and Positive retention.mp4 (112.7 MB)
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1 Closed loop marketing.mp4 (48.05 MB)
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10 The art of supervising.mp4 (38.59 MB)
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2 360 marketing.mp4 (69.97 MB)
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3 Hierarchical methods.mp4 (39.23 MB)
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4 Decision trees.mp4 (32.28 MB)
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5 Decision trees contd 2.mp4 (36.96 MB)
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6 Cross selling and up selling.mp4 (108.3 MB)
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7 Customer relationship technology.mp4 (85.89 MB)
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8 Front office management.mp4 (72.95 MB)
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9 Job analysis and job description.mp4 (73.78 MB)
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1 ECRM.mp4 (85.39 MB)
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2 Challenges of Ecrm.mp4 (79.41 MB)
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3 Key CRM features.mp4 (39.25 MB)
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4 ERP and CRM.mp4 (27.45 MB)
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5 SCM and CRM.mp4 (54.71 MB)
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6 Barriers to internet adoption.mp4 (25.79 MB)
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1 Managing customer relationship.mp4 (49.64 MB)
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2 Email marketing data.mp4 (53.41 MB)
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3 Social media.mp4 (57.33 MB)
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4 Customer experience management.mp4 (40.65 MB)
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5 Customer experience.mp4 (36.39 MB)
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6 Customer profile.mp4 (60.29 MB)
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7 STP.mp4 (28.12 MB)
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8 Repositioning.mp4 (30.67 MB)
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9 Delivering customer offer.mp4 (67.21 MB)
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1 CRM strategy.mp4 (67.07 MB)
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2 Customer system life cycle.mp4 (35.54 MB)
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3 Building blocks of CRM.mp4 (46.33 MB)
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4 CRM measurement.mp4 (62.05 MB)
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5 Balanced score.mp4 (43.63 MB)
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6 Customer privacy.mp4 (18.51 MB)
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7 Privacy.mp4 (41.92 MB)
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8 Need for legislation.mp4 (35.79 MB)
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1 Data protection and verification.mp4 (29.87 MB)
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2 Data protection and verification contd.mp4 (34.17 MB)
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3 Data collection.mp4 (61.77 MB)
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4 Data Processing.mp4 (30.84 MB)
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5 Data storage.mp4 (32.29 MB)
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6 Privacy a global approach.mp4 (53.13 MB)
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7 Markets in privacy.mp4 (53.86 MB)
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8 Data banks.mp4 (13.49 MB)
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9 Personal information.mp4 (67.53 MB)
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1 Critical success factors.mp4 (22.99 MB)
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2 Sales automation.mp4 (24.47 MB)
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3 Benefits of Sales force automation.mp4 (18.31 MB)
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