Service design Complete user research guide techniques

Files Included :

1 - Why service design.mp4 (63.85 MB)
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2 - Why user research.mp4 (60.11 MB)
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3 - Service design process.mp4 (42.96 MB)
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4 - User research process.mp4 (33.05 MB)
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5 - Introduction.mp4 (18.46 MB)
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6 - What are your thoughts.mp4 (3.78 MB)
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7 - Formulate research question.mp4 (101.82 MB)
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8 - Define research scope.mp4 (59.35 MB)
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9 - Key takeaways.mp4 (22.7 MB)
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10 - Introduction.mp4 (44.72 MB)
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11 - Sample selection part 1.mp4 (106.36 MB)
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12 - Sample selection part 2.mp4 (60.37 MB)
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13 - Define research setting.mp4 (185.16 MB)
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14 - Define number of research loops.mp4 (87.97 MB)
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15 - Define sample size.mp4 (39.64 MB)
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16 - Key takeaways.mp4 (35.06 MB)
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17 - Introduction.mp4 (42.87 MB)
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18 - Best practice 1 Mixing methods.mp4 (45.48 MB)
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19 - Best practice 2 Mixing researchers.mp4 (17.11 MB)
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20 - Best practice 3 Mixing data outputs.mp4 (33.62 MB)
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21 - Best practice 4 Overt vs coverts research.mp4 (14.62 MB)
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22 - Method 1 Desk research.mp4 (15.35 MB)
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23 - Method 2 Selfethnography.mp4 (26.58 MB)
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24 - Method 3 Participant approaches.mp4 (40.8 MB)
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25 - Method 4 Nonparticipant approaches.mp4 (40.67 MB)
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26 - Method 4 Ceative workshops.mp4 (81.62 MB)
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27 - Key takeaways.mp4 (39.08 MB)
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28 - Introduction.mp4 (22.89 MB)
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29 - Best practices to transform your data.mp4 (24.22 MB)
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30 - Research deliverable 1 Research reports.mp4 (22.87 MB)
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31 - Research deliverable 2 Research walls.mp4 (37.08 MB)
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32 - Research deliverable 3 System maps.mp4 (18.22 MB)
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33 - Research deliverable 4 Journey maps.mp4 (91.12 MB)
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34 - Research deliverable 5 User personas.mp4 (24.85 MB)
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35 - Research deliverable 6 User stories.mp4 (34.71 MB)
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36 - Research deliverable 7 Jobstobedone.mp4 (29.64 MB)
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37 - Key takeaways.mp4 (44.96 MB)
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38 - Introduction.mp4 (46.27 MB)
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39 - Problem space versus solution space.mp4 (33.96 MB)
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40 - Feeding the design process.mp4 (81.07 MB)
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41 - Key takeaways.mp4 (28.97 MB)
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42 - Introduction.mp4 (11.68 MB)
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43 - Case 1 Invoicing solution for business owners.mp4 (57.12 MB)
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44 - Case 2 Collaboration solution with accountants.mp4 (102.23 MB)
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45 - Case 3 Platform to help companies launch their business.mp4 (63.18 MB)
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46 - Case 4 Advisory offering within a banks financial markets.mp4 (135.54 MB)
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47 - Case 5 Cashbacks via banking app.mp4 (52.33 MB)
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48 - Case 6 Banking apps as onestop digital marketplaces.mp4 (58.44 MB)
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49 - Project brief 1.mp4 (47.28 MB)
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50 - Intorduction.mp4 (32.7 MB)
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51 - Identify stakeholders.mp4 (35.37 MB)
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52 - Define roles and responsibilities.mp4 (71.16 MB)
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53 - Define level of collaboration.mp4 (45.68 MB)
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54 - Define the communication plan.mp4 (27.73 MB)
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55 - Define the reporting approach.mp4 (65.12 MB)
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56 - Case in point.mp4 (18.74 MB)
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57 - Key takeaways.mp4 (38.3 MB)
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58 - Project brief 2.mp4 (7.7 MB)
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59 - Congratulations.mp4 (49.27 MB)
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60 - What are your thoughts.mp4 (3.21 MB)
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