Udemy Professional Certificate in Customer Experience Management BOOKWARE-LBWx

Files Included :

1 Onboarding to learning process.mp4 (75.85 MB)
MP4
2 Welcome to MTF.mp4 (24.75 MB)
MP4
10 Customer Journey Optimisation.mp4 (158.1 MB)
MP4
11 Service Blueprinting and Process Design.mp4 (117.18 MB)
MP4
12 Voice of the Customer (VoC) Analysis.mp4 (53.03 MB)
MP4
13 Emotional Experience Design (EED).mp4 (54.28 MB)
MP4
14 Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40 MB)
MP4
15 Employee Experience (EX).mp4 (35.23 MB)
MP4
3 Introduction to Customer Experience Management.mp4 (43.07 MB)
MP4
5 Theory Overview.mp4 (17.15 MB)
MP4
6 High-Level Frameworks.mp4 (63.03 MB)
MP4
7 CX Principles.mp4 (42.38 MB)
MP4
8 Customer Segmentation and Persona Development.mp4 (65.84 MB)
MP4
9 Service Recovery and Complaint Handling.mp4 (72.97 MB)
MP4
26 Interactive Part.mp4 (31.06 MB)
MP4
27 Congratulations with course finishing.mp4 (30.52 MB)
MP4
28 Bonus Section Next Steps.mp4 (28.47 MB)
MP4