UDEMY Customer Service and Sales EmpaThetic Communication BOOKWARE-iLEARN

Files Included :

1 Introduction to Empathetic Communication.mp4 (31.15 MB)
MP4
2 Active Listening - It's Essential!.mp4 (33.77 MB)
MP4
3 5 Steps to Building REAL Emotional Intelligence.mp4 (32.36 MB)
MP4
4 The Feel, Felt, Found Technique.mp4 (35.52 MB)
MP4
5 Embracing Empathy in Online Interactions.mp4 (39.05 MB)
MP4
6 The Power of Perspective-Taking.mp4 (39.19 MB)
MP4
10 Empathy Mapping Unlocking Customer Insights.mp4 (36.95 MB)
MP4
11 Four Essential Questioning Techniques to Uncover Customer Needs.mp4 (36.33 MB)
MP4
12 Analyzing Customer Feedback for Powerful Insights.mp4 (41.6 MB)
MP4
7 Customer Behavior and Psychology DEEP DIVE.mp4 (33.61 MB)
MP4
8 Identifying Customer Needs and Expectations.mp4 (25.88 MB)
MP4
9 Strategies for Recognizing and Managing Customer Emotions.mp4 (37.12 MB)
MP4
13 Active Listening Advanced Skills for Customer Engagement.mp4 (41.13 MB)
MP4
14 Mastering Positive Non-Verbal Communication.mp4 (33.73 MB)
MP4
15 Pain Points Empathy-Driven Sales Techniques.mp4 (28.19 MB)
MP4
16 Leveraging Empathy for Upselling and Cross-Selling.mp4 (27.87 MB)
MP4
17 De-escalating Tricky Customer Interactions.mp4 (19.36 MB)
MP4
18 The LEARN Technique Complaints to Opportunities.mp4 (18.4 MB)
MP4
19 Navigating Challenging Customer Personalities.mp4 (19.69 MB)
MP4
20 Expectation Calibration R A V E for Clear Customer Communication.mp4 (24.3 MB)
MP4
21 Conflict Resolution Strategies with an Empathetic Approach.mp4 (28.76 MB)
MP4
22 Staying Positive and Building Resilience in Sales.mp4 (31.91 MB)
MP4
23 The Importance of Rapport in Customer Relationships.mp4 (22.7 MB)
MP4
24 The Power of Personalization Tailoring the Experience.mp4 (29.5 MB)
MP4
25 How to Build Lasting Customer Relationships.mp4 (26.11 MB)
MP4
26 Establishing Emotional Connections in Sales Supercharged Storytelling.mp4 (34.8 MB)
MP4
27 Mastering Empathy for Closing Sales.mp4 (28.95 MB)
MP4
28 Customer Service Language Handling Difficult Situations.mp4 (24.14 MB)
MP4
29 Customer Service Language Managing Customer Expectations.mp4 (23.06 MB)
MP4
30 Sales Language Building Trust in Sales.mp4 (28.38 MB)
MP4
31 Sales Language Overcoming Objections with Empathy.mp4 (28.01 MB)
MP4