Apple Certified Support Professional Macos 11

This is a Certificate Exam Preparatory Course!

What you'll learn

Gain a comprehensive understanding of macOS architecture, its core components, and the differences between macOS versions and updates.

Learn to configure system preferences, manage user accounts and permissions, set up and configure network connections, and handle software installations and upd

Implement and manage macOS security features and best practices, including configuring firewalls, privacy settings, and FileVault encryption.

Develop the ability to diagnose and resolve common macOS issues using built-in diagnostic tools and utilities, and perform necessary system maintenance and repa

Provide high-quality support to macOS users by managing user files, data, and communication services, including email setup and troubleshooting.

Configure and troubleshoot network settings, set up file sharing and collaboration tools, and manage printers and other peripherals.

Understand and interpret macOS system logs and reporting, integrate macOS with other operating systems and services, and prepare for the ACSP certification exam

Equip yourself with the knowledge and skills required to pass the ACSP certification exam and validate your expertise in supporting and managing macOS environme

Requirements

There are no formal prerequisites for the Apple Certified Support Professional (ACSP) certification course. However, participants are recommended to have:

A fundamental understanding of computer hardware, operating systems, and general IT concepts.

Prior experience using macOS is beneficial, as it helps in grasping advanced concepts more effectively.

Some experience in a technical support role or a related field can be advantageous for understanding and applying course material.

Description

The Apple Certified Support Professional (ACSP) certification course is designed to validate a candidate's mastery of macOS and its core functionalities. This training equips participants with the skills needed to configure essential macOS services, perform fundamental troubleshooting, and support multiple users effectively. Ideal for help desk professionals, technical coordinators, and advanced users, the course covers comprehensive aspects of macOS, including system configuration, network management, and user support. Candidates will learn to manage macOS environments efficiently and address technical issues, enhancing their ability to deliver high-quality support. This certification demonstrates proficiency in managing macOS systems and is essential for those involved in technical support or network management for Mac users.The course objectives for the Apple Certified Support Professional (ACSP) certification are designed to ensure a thorough mastery of macOS. Participants will gain a deep understanding of macOS architecture, including its core components and the distinctions between various versions and updates. They will learn to effectively configure system preferences, manage user accounts and permissions, set up network connections, and handle software installations and updates. Emphasis will be placed on implementing robust security measures, such as configuring firewalls, privacy settings, and FileVault encryption. Additionally, the course will develop participants' skills in diagnosing and resolving common macOS issues using built-in diagnostic tools and performing essential system maintenance and repairs. Participants will be trained to provide high-quality support by managing user files, data, and communication services, including email setup and troubleshooting. Networking and sharing skills will be honed through configuring and troubleshooting network settings, setting up file sharing and collaboration tools, and managing printers and peripherals. Advanced topics include interpreting macOS system logs, integrating with other operating systems, and thorough preparation for the ACSP certification exam. This comprehensive training equips candidates with the knowledge and skills necessary to pass the exam and validate their expertise in managing and supporting macOS environments.

Overview

Section 1: Installation and Configuration

Lecture 1 Overview

Lecture 2 Installation Requirements

Lecture 3 Building Installation Media

Lecture 4 Installing macOS

Lecture 5 Initial System Configuration

Lecture 6 Configuring Printers

Section 2: User Accounts

Lecture 7 Local User Accounts

Lecture 8 iCloud Accounts

Lecture 9 Special User Accounts

Lecture 10 User Account Security

Lecture 11 Screen Time

Section 3: Data Management

Lecture 12 Storage Hardware

Lecture 13 File Systems

Lecture 14 File System Maintenance

Lecture 15 FileVault Disk Encryption

Lecture 16 Archives and Disk Images

Lecture 17 Default File Permissions

Lecture 18 Customizing Permissions

Lecture 19 Special File Permissions

Lecture 20 Aliases and Links

Lecture 21 Hidden Files

Lecture 22 Understanding File Domains

Section 4: Networking

Lecture 23 Network Types and Addressing

Lecture 24 Configuring Ethernet Adapters

Lecture 25 Configuring WiFi Adapters

Lecture 26 Network Locations

Lecture 27 File and Folder Sharing

Lecture 28 Apple Remote Desktop

Section 5: Applications and Processes

Lecture 29 Using the macOS App Store

Lecture 30 Application Security

Lecture 31 Application Preferences

Lecture 32 Quick Look

Lecture 33 Auto Save

Lecture 34 Voice Control and Siri

Section 6: Troubleshooting and Support

Lecture 35 Troubleshooting Applications

Lecture 36 Troubleshooting Peripherals

Lecture 37 Updating macOS

Lecture 38 The macOS Boot Process

Lecture 39 Introduction to macOS Recovery

Lecture 40 Backing Up with Time Machine

Lecture 41 Restoring Files from Time Machine

Lecture 42 Restoring macOS from Time Machine

Help Desk Professionals,Technical Coordinators,Power Users,IT Support Specialists,Network Administrators