Customer Service: Delivering Memorable Moments

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A practical 5-step coaching guide to S E R V E© with confidence

What you'll learn
How to serve customers with confidence and not fear any interaction, because you know and practice the tried and tested 5-step S E R V E© method.
Learn what makes service delivery so unique and by making it a little more "tangible", you can deliver consistent memorable moments.
Learn a unique and expertly crafted approach with a proven service recipe and practical tools to fast track your journey to confidence (5 easy steps).
Work as a team to share service stories, examples of what works in your business and improve you shared ambition to deliver moments that will be remembered.
As a leader: you will coach your team with short, practical sessions to create an opportunity for discussion and a shared understanding of your expectation.
As a leader: access to ready-to-use lessons, that you can use to coach your team and customize examples and discussions to your business.
For the business owner: This course will take teams from zero experience in customer service, to being confident to interact with any customer.

Requirements
All levels of experience, this practical method will even be new and helpful to experienced servers.

Description
This is a course designed for a small business Owner, a Manager of a small team / business, a Team leader or an Account Manager & team, who wants to motive, inspire and coach his/her team to have confidence when interacting with customers and delivering a service.This course is:A practical, tried and tested process with tools that your can use in service & everyday engagement situations.Created specifically for teams (ideally where a small business owner / manager wants to improve service).Ready to use; all the service learning material, videos, hand-outs and tools are ready for you to use (and customize) in team sessions.Offers an opportunity for you to coach and train your team so they will understand what you want, expect and how. But you don't have to spend hours to develop the content.Short and focused lessons allowing for continued conversations, practice and active learning that will create confidence in your team's ability to serve. (Ideally used in daily / weekly team briefing sessions)What will you achieve with investing in this course: confident people, who are motivated and engaged, building a service culture in your business so your customers will return, spend more and tell all their friends about you.

Who this course is for
This is a course designed for a small business Owner, a Manager of a small team / business, a Team leader or an Account Manager & team, who wants to motive, inspire and coach his/her team to have confidence when interacting with customers and delivering a service.


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